Articles filed under "Air Cargo"

Air General adds Southwest and Norwegian Contracts This Fall

Published August 16, 2017    Tagged: Air Cargo, Domestic, International, New Customer


Air General is pleased to announce the awarding of two contracts for cargo handling to start in the fall of 2017.

The first is to announce that Southwest Airlines has awarded Air General a new cargo handling location at Washington-Dulles international Airport, joining our 2nd IAD facility that currently handles British Airways, Aer Lingus and Royal Air Maroc!

Our second contract is with Norwegian Airlines to be handled in Denver, CO at Denver-International Airport! The Norwegian schedule into DEN will begin in September and they will have two weekly flights between Denver and London Gatwick Airport on Tuesdays and Saturdays, operated by the Boeing 787 Dreamliner.

Air General Video Series

Published February 23, 2017    Tagged: Air Cargo, Air Cargo Security, Domestic, International, Laws and Legislations, Ocean Cargo, Social Responsibility

Air General is pleased to announce the launch of our in-depth video series that showcases our vast array of cargo handling and other services, as well as the incredible employees who make Air General so unique. 

The film crew did an outstanding job to capture key cargo operations throughout the Air General network including CLT, IAD, DEN, IAH, and DFW. With their extensive background as Journalists for NY Times, CBS, and NPR among others, we are pleased with what they have put together.

The main video is an overall look at Air General, the services we offer and our outstanding employees. 

Air General Company Profile

We also have an ongoing employee spotlight series showcasing the dedication, attention to detail and customer service that all of you have come to expect of Air General’s people.

Employee Spotlight Profile: Ali Alawi, Manager, Quality Assurance, Air General Corporate

Employee Spotlight Profile: Dylan Zimmer, Warehouse Agent, Dallas/Fort Worth

Employee Spotlight Profile: Charles White, General Manager, Charlotte

The videos will be made available on our Air General website and via our company YouTube page. We invite you to watch these videos and share them with your colleagues.

Moving West With Air General’s Newest Station - SLC

Published February 1, 2017    Tagged: Air Cargo, Domestic, Alaska Air, American Airlines, United Airlines, New Customer, New Facility, Startup

SLC 2017 Startup With Team

We are absolutely delighted to announce that Air General is pushing further west into new territory with the award of cargo handling contracts for Alaska Air, United Cargo and American Cargo in Salt Lake City, Utah!

We will be subleasing the same warehouse space that these three carriers are currently handled in at SLC. The current supplier TAC Air is exiting the cargo handling business but retaining their ramp handling and FBO operations in SLC.

The acquisition of this new city to our network came about, as often happens, because the carriers contacted Air General with a call for help as their current provider could not meet their expectations. In each case, these suppliers contacted Air General because of our record of achievement with them in other airports. This is a great testament to our ladies and gentlemen in the field who work so hard to provide a superior service to our customers.

This will be the 13th city we serve for Alaska Cargo (we recently opened DFW for them!), the 14th for United Cargo since we recently added IND for them and the 17th for American Cargo!

While it seemed at first that it might be a “turnkey” operation with a warehouse already configured and in decent working order and a staff from the former supplier already in place, we know from our experience to always “expect the unexpected!”

Terry Hennessey, Properties and Implementation Manager began immediately to negotiate a sublease from the prior service provider, TAC Air. As often happens, difficulties in obtaining proper information about the lease, equipment availability, and tonnage data caused delays. Gabe Rodriguez, Regional Director began to organize his Transition Team but faced similar concerns with confidentiality issues, TAC Air people leaving before we could ask them to join our team and serious ID badging restrictions.

Despite the obstacles that would create havoc for any Project Manager, Gabe has pulled together a full station opening in minimal time on Saturday night into Sunday with the assistance of Terry, Chris Kubasko, Steve McCombs and Ali Alawi.

Kelly Feeney from United Cargo has been a fabulous support and was instrumental in arranging travel for three new hires to train for two weeks with Mike Hall and Rana Hudgins on UA UC360 at our BNA facility.

New hires are very excited about starting their jobs with Air General. They worked long hours on Saturday to help clean and organize the office and warehouse.

Others on station on Day One to support the startup include Doug Colvin, Brandi Gebhardt and Greg Jones from United, JohnCarlo Martinez from American and Tony Dimeglio from Alaska Air Cargo.

The newest station in our network is projected to handle 600,000 pounds monthly plus another 59,000 pounds of passthrough mail from American Cargo.

FLL Wins 2016 Cargo Cup for Q4!

Published January 4, 2017    Tagged: Air Cargo, Awards, Domestic, American Airlines

FLL AA Cargo Cup

FLL has won it’s first (of we hope many!) cargo cup award from AA, and we couldn’t be more proud of that team as they also just opened their new facility for AA at Ft. Lauderdale-Hollywood Airport. This is also the second time Air General has had back-to-back wins for the cargo cup, in 2014 Air General won Q3 for STL and Q4 for CLT.

Congratulations to the entire cargo teams in CLT and FLL for this amazing achievement!

Air General Welcomes IND!

Published December 5, 2016    Tagged: Air Cargo, Domestic, United Airlines, New Customer, New Facility, Startup


Air General is pleased to announce the opening of IND and would like to thank everyone for their support as we have officially started cargo handling for United Airlines in Indianapolis, IN IND!

Many thanks to the transition teams: Ernie Ramierez/MCO, Eric Joseph/MSY, Dottie Flannery/STL and Frank Meier/SDF are also here tthis week in IND to assist the new staff and new Station Manager Randy Fancher make this a successful start up. Mike Hall/BNA and Kimi Aiello/MCO will be in IND next week to continue the support.

Please join us in wishing IND Station Manager Matt Holden and all the IND staff the best of luck in their new operation!


Air General Wins American Airlines Cargo Cup for Q2 & Q3 2016

Published November 11, 2016    Tagged: Air Cargo, Awards, Domestic, American Airlines, International

Cargo Cup
Pictured Above (Left): Air Generals Corporate team with CLT Managers
Pictured Above (Right): CLT GM Charles White receives the cargo cup trophy from American Airlines Vice President of Cargo David Vance

American Airlines, which is Air General’s largest customer, has awarded Air General it’s American Airlines Cargo Cup Award for Q2 2016 to CLT (Best Large Station Winner) and to FLL for Q3 2016 (U.S./ Canadian Winner)!

The Cargo Cup Award is given out each quarter to a selection of outstanding teams who are being recognized for their extraordinary efforts in helping American Airlines work toward being the preferred choice in air cargo. This is an outstanding accomplishment for Air General, as the American Airlines Cargo network encompasses over a hundred stations throughout the US, which makes this very special to be chosen.

This is the second time Air General’s CLT station has won this prestigious award, last time it had one for the Q4 2014 period. FLL has won it’s first (of we hope many!) cargo cup award from AA, and we couldn’t be more proud of that team as they also just opened their new facility for AA at Ft. Lauderdale-Hollywood Airport. This is also the second time Air General has had back-to-back wins for the cargo cup, in 2014 Air General won Q3 for STL and Q4 for CLT.

Congratulations to the entire cargo teams in CLT and FLL for this amazing achievement!

New Facility for MCI!

Published July 26, 2016    Tagged: Air Cargo, Domestic, New Facility, Startup


On Saturday night on July 26th, after all business was completed in our old Kansas City location at 594 Mexico City Avenue, Regional Director Colleen Rowland and her team in MCI turned out the lights, caught a few winks of sleep, and picked up right where they left off on Sunday morning at 1044 Mexico City Avenue, in a newly refurbished facility just down the road from the old one!

Station Manager Steve Devries and Station Supervisor John Crowley invested many hours to keep the operation running smoothly and without missing a beat as they simultaneously moved out of the old building, cleaned it and made repairs in order to turn in back to our old facility in good condition.

Our customers United Cargo, American Airlines, Alaska Airlines and Delta Cargo are happy with the upgraded facilities and complimentary about how Air General handled the move. Our staff are now enjoying 15,000 square feet of workspace with an upper level where their break room is located away from the noise and bustle of our daily operation.


Air General Welcomes Copa Airlines in MSY

Published June 1, 2016    Tagged: Air Cargo, Domestic, International, Copa


Air General is happy to announce that MSY has begun handling Copa Airlines!

Eric Joseph and his team in MSY have been anticipating the Copa Airlines startup for nearly a year! We expect to handle four 737800s each week with about 8 tonnes of import & export traffic per flight, back and forth to Panama City.

Sun Country Joins Air General In Denver

Published April 21, 2016    Tagged: Air Cargo, Domestic, Sun Country


This past April Air General was awarded a new cargo handling contract with Sun Country in Denver. This is our 5th contract with Sun Country, joining DCA, MCO, MSP and TPA. DEN now has a total of 7 contracts, making it one of our fastest growing stations.

Sun Country began it’s daily 737 service (SY655) between MSP and DEN on May 4th and SY655 arrived on schedule from MSP carrying 83pcs of mail at 613lbs and the flight had a quick hour and 20 min turnaround and departed ahead of schedule.

Peter Brittin and his team are very pleased to help them get started in the Colorado cargo market!

Congratulations to our DEN team!

FLL Get’s Brand New Facility

Published March 23, 2016    Tagged: Air Cargo, Domestic, New Facility


Finally in Fort Lauderdale!

A huge sigh of relief has been breathed by FLL Station Manager Jaclyn Guerasio, Regional Director Ken Coleman, the entire Air General staff in FLL and by the home office team as well!

In early March, the Florida team moved into their brand new space at 1800 SW 34th Street more than one year after we first started negotiating with our new landlord.

After a long and arduous journey Jaclyn and Ken can be proud of their achievement, and we in the home office are equally proud of their staff who kept the business going with excellent customer service results while the managers attended meeting after meeting, and conference call after conference call!

So for now we operate in our own Air General facility in which we handle American Airlines and Air Canada. Our building is bigger and better!!

United Airlines Names Air General its Global Service Partner of the Year for 2015

Published February 22, 2016    Tagged: Air Cargo, Awards, Corporate, Domestic, United Airlines


In February 2016, United Airlines Cargo named Air General it’s Global Service Partner Of The Year for 2015, a prestigious cargo achievement award given to only one cargo handler each year.

Air General’s commitment to quality has truly shown through, as we were named out of a large pool of companies that handle cargo for United world wide at hundreds of destinations.

Congratulations to all of our wonderful employees who made this award reality and to all 13 of our stations that manage cargo for United:

Air General’s United Cargo Team at the 2016 Air General Station Managers Meeting in Orlando, FL

AUS UA Receives Line Station of the year Award 2015

Published February 16, 2016    Tagged: Air Cargo, Awards, Domestic, United Airlines


After Air General was named the United Airlines Cargo 2015 Global Service Partner of the year, United had another surprise in store for Air General’s Austin, TX (AUS) station.

Brandi Gephardt, AUS UA regional, had a special surprise to deliver on her quarterly visit to AUS. She presented the AUS team with the Line Station of the Year 2015 for UA!

Station Manager Jay Johnson remarked “that this could not been achieved without the dedication and hard work of a wonderful group of individuals here in AUS.”

AUS UA Award

MCO Staff Appreciation Day

Published January 19, 2016    Tagged: Air Cargo, Awards, Corporate, Domestic, International, Social Responsibility


MCO held it’s Staff Appreciation day just this past winter, led by John Dovalis and Kim Aiello, MCO celebrated all the hard work that the MCO team has been doing over these many years. We are all very proud of the hard work MCO has done to remain one of the longest running stations in Air General’s history.

Congratulations MCO! Thank you from all of us at Air General for your commitment to excellent customer service!

Congratulations To STL On Their American Airlines Cargo Cup Award!

Published December 29, 2014    Tagged: Air Cargo, Awards, Domestic, American Airlines

agi stl cargo cup award 2014
Air General is pleased to congratulate our entire team in STL on their prestigious award of the American Airlines Cargo Cup for the Third Quarter!

When Station Manager Chris Jones was asked what best practices he and his team used to achieve this award he said:

1. Make SURE that we show an item “On Hand” or “IP” or “Available” as soon as we get it in the building.
2. Make SURE that we have everything to the ramp for loading a minimum of 60 mins out from flight departure.
3. Make SURE to have developed and continue to develop our relationship with our AA ramp counterparts.
4. Never and I mean NEVER give up. Keep chipping away at those numbers. Every little tiny bit helps!
5. Repeat all of the above steps EVERY DAY !!!

These fundamentals not only apply to AA, but all of Air General’s airline customers. Employing these best practices and fundamentals ensure our all of our operations shine that much more.

Air General is very proud of our team in STL, led by Station Manager Chris Jones, and extremely grateful for the very significant efforts that make this achievement possible.

The New American

Published October 20, 2014    Tagged: Air Cargo, Corporate, Domestic, American Airlines

October 20th marked the day when American Airlines and US Airways completed their long and difficult integration task and began operating under a “single air waybill.”  For Air General, this also means we now have 16 new American Airlines contracts around the USA.  The partnership involved in Air General and American Airlines working together marked a significant achievement for both companies.  We are proud to manage AA cargo in so many locations!

True Blue in Detroit

Published April 10, 2014    Tagged: Air Cargo, Domestic, Jetblue, New Customer, Startup

Air General opened a sixth location for JetBlue in DTW on March 10th.  In addition to JetBlue, we handle Delta, United, US Airways, AA small packages and US Post Office mail all while coping with record snowfalls this winter!

US Airways Joins Air General in FLL

Published February 4, 2014    Tagged: Air Cargo, Domestic, US Airways, New Customer, Startup

On February 1 Air General began handling cargo and mail for US Airways in Fort Lauderdale, Florida.  FLL becomes the 15th city in which we provide cargo services for the US Airways.  We opened our operation in FLL in October of 2012 when we were awarded the contract to handle United Airlines. Soon after we added Air Canada and now US.

Air General Adds Alaska Airlines in Austin

Published January 28, 2014    Tagged: Air Cargo, Domestic, Alaska Air, New Customer, Startup

On Monday, January 27, Air General commenced a new cargo handling operation for Alaska Airlines in Austin, Texas.  This brings the number of airports in which we currently handle Alaska Airlines to four. Air General inaugurated our Austin operation in June of 2013 with United Airlines as our first customer, followed closely hereafter by JetBlue.  In March of 2014 we will handle cargo for the inaugural British Airways service to Austin as well.

Minneapolis, Minnesota will become our fifth Alaska Airlines location when we start service for them on March 31, 2014.

Air General Opens Three New Cargo Locations for AA

Published November 11, 2013    Tagged: Air Cargo, Domestic, American Airlines, New Customer, New Facility, Startup

American Airlines Cargo awarded Air General three new cities for cargo handling.  The first of “The Three Ms” opened in Orlando, FL in October.  Minneapolis, MN opens on December 2nd and New Orleans, LA will open on December 9th.

With the addition of these new cities we will now be servicing eight cargo stations for AA.  Last year AA announced a new re-branding and marketing campaign dubbed “A New American”. The staff at Air General are proud to be a part of “the new AA.”

United Airlines Partners with Air General to Operate in Five New Cities

Published July 1, 2013    Tagged: Air Cargo, Domestic, United Airlines, New Facility, Startup

Over the past several months United Cargo has awarded cargo handling contracts to Air General in FLL, MSP, CLE, MCI and AUS.
Air General assumed the FLL operation on October 15th, 2012 providing Air Canada with service in that city as well.  A very successful start-up in MSP followed, which also included US Airways.  Air General handles American Airlines company mail in MSP as well.

Air General opened CLE, a former Continental Airlines hub, on February 25th.  Customer feedback about the smooth transition has been extremely positive.  The same smooth and seamless transition was repeated for the grand opening of Kansas City (MCI) on April 1.  Air General also represents Delta Cargo, US Airways, Frontier Airlines and Alaska Airways in MCI. Most recently, Air General opened the third Texas location, AUS, in June 17th for UA and will add JetBlue at the end of July.

Air General Brings Quality and Experience to Cargo Handling in Kansas City effective April 1, 2013

Published April 1, 2013    Tagged: Air Cargo, Domestic, Alaska Air, Frontier, Sun Country, United Airlines, US Airways, New Customer, New Facility, Startup

Air General is pleased to announce they now provide cargo handling services at Kansas City International Airport (MCI) effective April 1, 2013 for United Cargo, Alaska Airlines, Frontier Airlines, US Airways and Delta Airlines.

Since 1961, Air General’s family-owned organization has provided consistently high-quality cargo handling delivered by dedicated people focused on customer service excellence. They look forward to a long and productive partnership in MCI, providing fast, secure and reliable cargo handling service to all their customers.

United Cargo partners with Air General to open former hub in Cleveland

Published February 25, 2013    Tagged: Air Cargo, Domestic, United Airlines, New Facility, Startup

Air General started operations in the United Airlines warehouse and is providing cargo handling operations in Cleveland (CLE) a former Continental Airlines hub, on February 25th. United operates over 200 flights per day out of Cleveland. Air General is providing cargo handling services for United as well as for US Airways. Customer feedback about the smooth transition has been extremely positive.

AGI Open for Business in MSP with United, US Airways & Frontier; later adds Icelandair & Sun Country

Published January 22, 2013    Tagged: Air Cargo, Domestic, Frontier, Sun Country, United Airlines, US Airways, International, Icelandair, New Customer, New Facility

United Cargo, US Airways and Frontier Airlines transitioned to Air General cargo handling in MSP on January 22nd 2013. Air General is providing cargo services from the former United warehouse as well as providing mail handling services out of the US Postal Service airport facility.  We also handle AA company mail. In June we added our first contracts with Icelandair and Sun Country.  The main commodity imported from Icelandair is fresh fish, which is then transported via Sun Country to other areas of the country.

Southwest Airlines Chooses Air General for Cargo Handling in Manchester, NH

Published January 15, 2013    Tagged: Air Cargo, Domestic, Southwest, New Customer, New Facility

Air General is pleased to announce they have been awarded their first contract with Southwest Airlines to handle cargo in Manchester, New Hampshire. The MHT cargo operation was inaugurated on January 15th and becomes the 21st location in the Air General network, and the first location in their new home state of New Hampshire.
Air General began as a cargo and ramp handling company in BOS and was therefore headquartered in Massachusetts for nearly 50 years before making the move to Portsmouth New Hampshire in 2011.

US Airways renews CLT contract with Air General

Published August 1, 2011    Tagged: Air Cargo, Domestic, US Airways

After more than a decade of Cargo, Mail, and Ramp Transfer Handling at Charlotte, Air General was awarded a long term contract renewal by US Airways. Air General has over 125 employees at CLT and this was certainly very good news for all of them.

Charlotte, a critical US Airways Hub, has expanded in the International arena, with almost 30 daily international flights and about 450 domestic.  Under the leadership of General Manager Kenneth J. Coleman Jr. and a very keen leadership team of skilled managers, Charlotte has proudly stayed in the forefront of customer service excellence and federal compliance.