Air General
Passenger Services for Airlines

We inspire our passenger service staff to showcase their warmth and hospitality making every customer eager to travel with your airline again and again.

Air General

Passenger Handling Services for Airlines

  • Ticketing
  • Passenger & Baggage Check-In
  • Gate & Boarding
  • Baggage Services
  • Airport Lounge Staffing
  • Unaccompanied Minors and Special Handling Assist
  • VIP Meet & Greet
  • Departure Control
  • Emergency Response
Passenger Handling Services


Premium Services

Airport Concierge Services
Interline connections escort/service
Dedicated check-in including hotel and off airport check-in
VIP and Special Assist Handling

Passenger Service Staff

Air General Offers

  • Excellent communication skills
  • Superior problem solving capabilities
  • Ability to respond well to difficult situations
  • Emotional resilience, able to handle pressure and meet timelines for a safe and punctual aircraft departure
  • Willingness to take ownership of a situation and be accountable for results

Our training is adaptable to customer requirements and our clearly defined performance measures are examined daily and contribute to consistent delivery of results.

Traveler Concierge

Passenger Services

The Warmest of Welcomes
  • A Welcoming Smile
  • A Friendly Verbal Greeting
  • Superior Customer Accommodation and Interaction
Great First Impressions
  • Professionally Attired
  • Well-groomed
  • Courteous and Attentive
Personal Touches
  • Enhance the Pleasure of Each Passengers’ Experience
  • Offer Information, Advice and Assistance
Genuine Farewells
  • Last Impressions Count
  • Customers Leave with A Genuine “Thank You” Wrapped in a Warm Smile